To contact HMRC, call this number and connect to the automated answering service. You must filter through this in order to speak to a person at HMRC. When you do, you can explain which head office department you are trying to reach, and they will transfer you if this is necessary. Before that, you’ll need to have details such as your National Insurance number ready to pass the security checks. You must either state the reason for your call when prompted, or select from the following five choices:
- Press 1 for Payments.
- Press 2 for Changes in Circumstances.
- Press 3 for New Claims.
- Press 4 for Renewals.
- Press 5 for anything else.
HM Revenue & Customs
100 Parliament Street
HMRC has its headquarters in a historic building in Westminster. The entrance is just across the road from Westminster underground station, for travel on the Circle, District, and Jubilee lines. There is a bus stop outside the building and one across the street. Several bus routes call at these Parliament Square stops, such as the 3, 11, 12, 53, 87, 88, 159, and 453. Getting to the HMRC head office is very convenient on public transport. Drivers can get to the office by crossing Westminster Bridge from the other side of the river, or travelling up the A3214 or A3212 from the south-west and south-east. The closest car park is Q-Park Westminster, which is a 7-minute walk away and costs £7.50 an hour.