To contact BMW at their UK head office, dial the aforementioned phone number. Doing so will then connect you to the customer services switchboard, which will give you this list of numbered options:
- Press 1 for General Enquiries.
- Press 2 for ConnectedDrive Services.
- Press 3 for Complaints.
Select option 1 if you wish to go through to a specific department, such as HR or Finance. If you are not sure which department is the best to handle your query, press 1 and the adviser can assist you. Press 2 if you are a ConnectedDrive customer in need of assistance with those services. Choose the third option if you want to make a formal complaint about a product, dealership, or staff member.
Visitors can reach the BMW UK head office by car via the A331 or M3. Turn off the M3 onto the A327, take the left at the Travelodge, the first turning off the roundabout, and then left again at the smaller roundabout and you will see the entrance to the BMW Group UK buildings. There should be parking for visitors as well as employees. The number 10 bus runs from Fleet station to Trunk Road, leaving you with a 5-minute walk to BMW. The same bus runs to Trunk Road in the opposite direction from the Ham and Blackbird stop 3 minutes from Farnborough train station, though this journey takes 5 minutes longer. The number 9 bus calls at the Nokia stop less than 200 feet from the BMW offices.