Marks & Spencer Head Office (London)

Last Updated on January 21, 2020

Contact Number

Call this number to connect to the Marks & Spencer head office. When you call, the switchboard will give you a list of options to choose from. Press the relevant number to speak to a person at Marks & Spencer who can assist with your query. If you know the name of the person you need to speak with but not their direct number, simply select the appropriate department and ask them to transfer you.

  1. Shop Your Way helpdesk & Customer Order enquiries
  2. HR (including job applications and reference requests)
  3. IT system issues (M&S website, iPad, Honeywell, parcel scanning)
  4. Food, Clothing, or Home support helpline
  5. Store Services & Product Quality enquiries


Marks & Spencer Group plc
Waterside House
35 North Wharf Road
W2 1NW


The Marks & Spencer head office is easy to access at its prime location in Paddington. It is only a 3-minute walk from Paddington Station on Praed Street (which has a Marks & Spencer Simply Food outlet). The head office is also a 5-minute walk from the nearby St. Mary’s Hospital. Both the train station and hospital are located on several bus routes. You can catch the 7, 23, 27, 36, 205, 332, N7, or N205 to one of the stops outside the train station or hospital and then walk to the head office. If you drive there, the closest parking option is the APCOA Paddington Station Car Park. This costs a minimum of £4 – £10, depending on the day and time.