Contact the DWP on this phone number and it will connect you to the Pensions department at the Department for Work and Pensions. After a recorded message, the answering service will prompt you to press 9 to continue your call. It will then provide four numbered options to choose between:
0. Queries about Winter Fuel Payments.
1. Reporting changes in circumstances.
2. Reporting a death or accessing bereavement support.
3. All other enquiries for the Department for Work and Pensions.
Press 3 to go through to a person at the DWP. There may be long waiting times during peak hours. When you get through, explain which area your enquiry relates to and they can either assist directly or transfer you to the appropriate section within the DWP, including all work benefits and pensions.
Department for Work and Pensions
6-12 Tothill Street
The DWP head office is in Westminster, right next to Central Hall. In a car, you can turn onto Tothill Street from the A302/Victoria Street and the A3212 and Broad Sanctuary, past Westminster Abbey. Please check any traffic restrictions in advance. However, the nearest car parking facility is ParkBee, on Abbey Orchard Street. This is a 4-minute walk from the DWP office and the day rate is £17.50. It would be cheaper and easier to rely on London’s robust public transport. The closest underground station is St. James’s Park for the Circle and District lines, which is less than 500 feet away. Plenty of bus routes call at the stops around the corner near Westminster Abbey, including inter-city buses.