Contact First Direct on the head office contact number listed on this page. A pre-recorded message will then advise you to press 1 for a settlement figure, or press 2 for marketing enquiries. Customer services and complaints, HR and recruitment, media, legal, and product development are all other departments that you might want to ask to speak to at First Direct head office in order to get help.
40 Wakefield Road
The First Direct head office is just off the A639 in Leeds. You can get there by car from the M1, M621, and A61 as well. There should be parking spaces available in the car park outside the building. If you travel by train, then Leeds Station is around a 20-minute bus ride from the office. CrossCountry, East Midlands, LNER, Transpennine Express, and Northern services run through Leeds Station. Catch the 444 or 446 bus from the Park Row (P4) stop, which is a 4-minute walk from the train station. Get off the bus at the Wakefield Road/Pontefract Road stop, then it is another 4-minute walk to enter the building. Alternatively, the Sapphire 110 and N10 routes also call at this stop on Wakefield Road.