Since the regional DVLA offices closed in 2013, they now have just one central DVLA hub. To contact the DVLA head office, call the phone number on this page. You can immediately press 1 to listen to more information about personal data use or hold the line to continue with the call. This will then give you the option of pressing 1 for driving license enquiries, or 2 for vehicle enquiries. Below are the further numbered options you will have to choose from when you select either of these options.
Press 1 for Driving Licences:
- Medical enquiries (including ongoing cases or advice on a condition).
- Advice on renewing a licence, or something you are receiving from the DVLA.
- Replace a driving licence, change your name or address, add lorry or bus categories to your licence, or get help with applying for your first UK driving licence.
- Check licence information, get a code to share your record, leave permission for the DVLA to share your information over the phone, or get help with online services.
- Digital tachograph cards, information on CBT and driving tests, or any other enquiries.
Press 2 for Vehicles:
- Road Tax and SORN enquiries (including Direct Debits and refunds).
- Updates on applications, or waiting for documents or anything else from the DVLA.
- Replace a V5C or any other document.
- Correspondence from the DVLA (including fines and rejected applications).
- Personal number plate changes, selling vehicles, checking details, notifying the DVLA of a bereavement, or any other enquiries.
Driver and Vehicle Licensing Agency (DVLA)
The DVLA offices are centralized in Swansea, Wales. You can get there in a car by turning off the M4 onto the A48/Claremont Road and following it around until you can turn right onto Long View Road. You will see the DVLA buildings on your right. Follow the signs for visitor car parking. Swansea train station for Arriva Wales trains is almost 4 miles away. You can catch the 36 bus from the High Street Station stop and get off at the Honeysuckle Drive stop, just a few minutes’ walk down the road from the DVLA. This journey takes around half an hour and the 36 buses should come every 15 minutes.