Last Updated on November 24, 2023

Contact Number

• Personal enquiries: 0800 783 1401
• Corporate enquiries:

Phone the number above to speak to the team at BT’s head office in London.

When you’re phoning the number you will be asked to give a description of the reason why you are calling that number.

If you do not provide a reason you will then be asked to:

• Press 1 if you’re calling from the number that you’d like to speak to BT about
• Press 2 if you’re calling from a different number that you’d like to speak to BT about

If you press 2 you will then be prompted to type in the full number of that you’d like to speak about.

You will then be given the following options:

• Press one for sales and order updates
• Press two for billing
• Press three for faults and technical help
• Press four to stop your service and other contact enquiries

Address

BT Group plc
1 Braham Street
London
E1 8EE

Directions

The BT Head Office located in London city is just across the road from St. Paul’s station, approximately a two-minute walk.

The head office is not far from the A501, which will connect you quickly to the A1.